Cancellation Policy & Model Cancellation Form

Right of Cancellation for Consumers (A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor part of their independent professional activity.)


CANCELLATION POLICY

Right of Cancellation


You have the right to cancel this contract within fourteen days without giving any reason.


The cancellation period is:

  1. In the case of a service contract: fourteen days from the day of the conclusion of the contract.
  2. In the case of a consumer construction contract: fourteen days from the day of the conclusion of the contract.
  3. In the case of a sales contract for goods: fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
  4. In the case of a contract for several goods ordered by the consumer in a single order and delivered separately: fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
  5. In the case of a contract for the delivery of goods in several partial shipments or pieces: fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or piece.
  6. In the case of a contract for the regular delivery of goods over a fixed period of time: fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the first goods.

To exercise your right of cancellation, you must inform us:

CAR-CHECK24

55743 Idar-Oberstein Germany

Tel.: +49 178 6945052

E-Mail: info@car-check24.com


by means of a clear statement (e.g. a letter sent by post or an email) of your decision to cancel this contract. You may use the attached model cancellation form for this purpose, but it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.


Effects of Cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.


For contracts concerning goods (sales contracts), the following additionally applies: We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


For contracts concerning services, the following additionally applies: If you requested that the services should begin during the cancellation period, you shall pay us a reasonable amount which is in proportion to what has been provided until the time you have communicated us your cancellation of this contract, in comparison with the full coverage of the contract.


Exclusion and Expiration Grounds

The right of cancellation does not apply to contracts:

  • For the supply of goods that are not prefabricated and for the production of which an individual choice or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (e.g., custom-made number plates or signs with personalized text).

The right of cancellation expires prematurely in the case of a contract for the provision of services if:

  • We have fully performed the service and only began to perform the service after you gave your express consent to this and at the same time confirmed your knowledge that you lose your right of cancellation upon full performance of the contract by us.

Model Cancellation Form

(If you want to cancel the contract, please fill out this form and send it back.)

To:

CAR-CHECK24

55743 Idar-Oberstein Germany

E-Mail: info@car-check24.com


I/We () hereby give notice that I/We () cancel my/our () contract of sale of the following goods ()/for the provision of the following service (*)

Ordered on ()/received on ()

Name of consumer(s) Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper) Date

(*) Delete as appropriate.

Do not hesitate to contact us.
Our goal is a productive and long-term cooperation.
55743 Idar-Oberstein, Germany
Telephone: +49 178 6945052
Email: info@car-check24.com